At CHEMIT TOUR AND TRAVELS PRIVATE LIMITED, we strive to provide a seamless travel experience for our customers. We understand that travel plans may change due to unforeseen circumstances. This Refund & Cancellation Policy outlines the terms applicable to cancellations and refunds for our travel services.

1. Cancellation by the Customer

Customers may cancel their booking by submitting a written cancellation request via email to chemittourpvtltd@gmail.com.

Cancellation charges will be applied based on the number of days before the scheduled departure date:

Time Before DepartureCancellation Charges
More than 30 days10% of the total package cost
15–30 days25% of the total package cost
7–14 days50% of the total package cost
Less than 7 days100% of the total package cost
No Show / Failure to Join100% of the total package cost

The cancellation date will be the date on which we receive your written cancellation request.

2. Non-Refundable Charges

The following charges are generally non-refundable unless otherwise specified:

  • Booking or service fees.
  • Hotel booking charges that are non-refundable.
  • Transportation reservations confirmed with third-party providers.
  • Entry tickets, permits, or attraction fees already purchased.
  • Any government taxes or charges that are non-refundable.
  • Processing fees charged by payment gateways or financial institutions, where applicable.

3. Refund Eligibility

Refunds will be processed only for eligible cancellations after deducting applicable cancellation charges and any non-refundable expenses already incurred.

Refund eligibility depends on:

  • Hotel cancellation policies.
  • Transportation provider policies.
  • Tour operator or supplier terms.
  • Seasonal booking conditions.
  • Services already utilized by the customer.

4. Cancellation by CHEMIT TOUR AND TRAVELS PRIVATE LIMITED

If we cancel a tour due to operational reasons, insufficient participation, or circumstances within our control, customers may choose one of the following:

  • Reschedule the booking for another available date.
  • Receive travel credit for future bookings, if offered.
  • Receive a refund for the refundable portion of the amount paid.

We are not responsible for indirect or consequential expenses such as personal travel arrangements, visa costs, insurance, or other incidental expenses.

5. Force Majeure

No refunds or compensation shall be payable for cancellations, delays, or changes caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Earthquakes
  • Landslides
  • Cyclones
  • Epidemics or pandemics
  • Government restrictions
  • Civil unrest
  • War
  • Terrorist activities
  • Strikes
  • Transportation disruptions
  • Severe weather conditions

In such cases, we will make reasonable efforts to offer alternative arrangements whenever possible.

6. Refund Processing

Approved refunds will generally be processed within 7 to 15 business days from the date of approval.

The refund will be made through the original payment method wherever possible. Actual credit timelines may vary depending on the customer’s bank, payment gateway, or financial institution.

7. Amendments and Rescheduling

Requests to modify travel dates, destinations, or package details are subject to availability and may attract additional charges imposed by hotels, transport providers, or other service partners.

8. No Show Policy

If a customer fails to report for the scheduled departure or misses any booked service without prior notice, the booking will be treated as a No Show, and no refund will be provided.

9. Partial Utilization of Services

No refund will be provided for any unused portion of a package after the tour has commenced, including unused hotel stays, meals, transportation, sightseeing, or other included services.

10. Third-Party Service Providers

Hotels, airlines, railways, transport operators, and other suppliers may have independent cancellation and refund policies. Such policies will apply in addition to this Refund & Cancellation Policy where applicable.

11. Policy Updates

CHEMIT TOUR AND TRAVELS PRIVATE LIMITED reserves the right to amend or update this Refund & Cancellation Policy at any time. The latest version will always be available on our website.

12. Contact Us

For any cancellation or refund-related queries, please contact:

CHEMIT TOUR AND TRAVELS PRIVATE LIMITED

Address:
3-1-317/C, Nimboli Adda, Kachiguda Road, Hyderabad, Telangana – 500027

Email: chemittourpvtltd@gmail.com

Phone: +91 730076469, +91 7300371824